About the equipment
- Make, model and serial number (a photo of the nameplate is best)
- Air-cooled or water-cooled, and how many chillers
- Approximate age, and refrigerant type if you know it
- Recent service reports or the current maintenance contract
About the problem
- The exact alarm or fault code, with a photo of the controller
- When it started and how often it happens
- Anything that changed beforehand: work done, power outages, hot weather
About the site
- Building type and address
- Where the plant is: roof, basement or plant room
- Access requirements: inductions, security, after-hours access, crane access for replacements
- Who approves the work and how purchase orders are handled
Chiller servicing
Scheduled maintenance contracts, annual major services, oil analysis, tube cleaning and leak checks. See chiller servicing →
Updated 2 November 2026. General information only; your specialist will advise on your plant.